6-8-01

[Frodoelf]

man, i love candyland. and my work is exactly the same. I have to tell people where the start menu is on their computers.<P>------------------
----Frodo
<A HREF="http://www.thenecronomicon.net" TARGET=_blank>The Necronomicon</A>--------------more hyphens? yes, please!----------------------ahh.

[Mr Erratic]

That had just the right touch of surrealism for a dream. I felt I was dreaming myself.<P>I don't have the same problem at with people at work so much, but sometimes I get to deal with our customers. Why is it that I never get to talk to the competent ones? Only the customers who are a bit over their heads seem to call in for help. I don't understand it! <IMG SRC="http://www.keenspace.com/forums/smile.gif">

[Somebody Strange]

My last job was customer service and "soft" collections for a student loan company. Yes, receiving a call from any company with a bill is bad; yes, I know we call during dinner sometimes. We don't know your eating schedule. But student loans are guaranteed by the government, and trust me -- you'd rather deal with a private company than the government when it comes to late bills.<P>I had customers yell at me, curse at me, threaten my life, question my legitimacy, ask what I was wearing, tell me to stop chewing gum while I was on the phone with them (I rarely chew gum, and never when I'm on the phone), explain to me how their grandfathers came to this country to avoid <i>exactly the type of harassment I was perpetuating</i> (really? They were receiving legitimate non-soliciting phone calls at a reasonable hour from an American student loan company in Italy in 1932?), and even sing to me.<P>Yes, sing to me. Specifically, a Russian immigrant sang soem Backstreet Boys to me as part of his explanation for why his bill was late.<P>I dunt keer khoooooo yooooo arr,
Vhere yooooo frum
Ez lung ez yooo luff me.<P>(Eh? Vhat yoo tink?)<P>--Strange/Dave<P>------------------
<A HREF="http://viciouslies.keenspace.com" TARGET=_blank>Vicious Lies.</A> You can't handle the truth.
Neurotic -- sane, but unhappy about it.