Postby Frodoelf on Thu Jun 07, 2001 10:48 am

man, i love candyland. and my work is exactly the same. I have to tell people where the start menu is on their computers.<P>------------------
<A HREF="http://www.thenecronomicon.net" TARGET=_blank>The Necronomicon</A>--------------more hyphens? yes, please!----------------------ahh.
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Postby Mr Erratic on Fri Jun 08, 2001 7:25 am

That had just the right touch of surrealism for a dream. I felt I was dreaming myself.<P>I don't have the same problem at with people at work so much, but sometimes I get to deal with our customers. Why is it that I never get to talk to the competent ones? Only the customers who are a bit over their heads seem to call in for help. I don't understand it! <IMG SRC="http://www.keenspace.com/forums/smile.gif">
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Postby Somebody Strange on Fri Jun 08, 2001 8:14 am

My last job was customer service and "soft" collections for a student loan company. Yes, receiving a call from any company with a bill is bad; yes, I know we call during dinner sometimes. We don't know your eating schedule. But student loans are guaranteed by the government, and trust me -- you'd rather deal with a private company than the government when it comes to late bills.<P>I had customers yell at me, curse at me, threaten my life, question my legitimacy, ask what I was wearing, tell me to stop chewing gum while I was on the phone with them (I rarely chew gum, and never when I'm on the phone), explain to me how their grandfathers came to this country to avoid <i>exactly the type of harassment I was perpetuating</i> (really? They were receiving legitimate non-soliciting phone calls at a reasonable hour from an American student loan company in Italy in 1932?), and even sing to me.<P>Yes, sing to me. Specifically, a Russian immigrant sang soem Backstreet Boys to me as part of his explanation for why his bill was late.<P>I dunt keer khoooooo yooooo arr,
Vhere yooooo frum
Ez lung ez yooo luff me.<P>(Eh? Vhat yoo tink?)<P>--Strange/Dave<P>------------------
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