Tuyu wrote:...could someone please explain the whole "winning a toaster off my behind" bit to me? I'm feeling dense today.
I'd say it was a reference to the prize offerings at some of the bingo or other contests some Catholic churches operate to raise funds. That would make "Sister" a title - of a nun.
Yes, Penny was rude to a customer. Ben's response to hearing it's her suggests this isn't the first time she's been complained about. But Penny's right - her dealings with customers is little more than making change. Almost anything else and she'd have to refer them to someone else.
Of course, Beltane isn't so blameless herself. The social gaffe of assuming a neo-Goth is Wiccan is bad enough, but the first panel shows Penny operating a vaccuum cleaner. That means Penny was busy with non-customer duties, and interrupting her - particularly with such an overly-familiar greeting like that - shows Beltane has little respect for the GH staff. A simple "excuse me" would have been much more appropriate.