Edit: You can skip most of this post, just go straight to the final update at the bottom of this post /edit
There are now sufficient numbers of people to have a proper look at this issue as it appears to be system-wide issue rather than individual problem.
SieAdmin is a little finicky due to the way that it works. Basically, the Forum, SiteAdmin and the CGWiki all use the same database for members and their passwords. So how you log into the Forum will affect if you can or can't log into SiteAdmin. At the moment, there are a number of people who are doing the right thing but still can't log into SiteAdmin.
First, we have to get rid of the people who are doing it wrong. In order to successfully log into SiteAdmin normally, members need to:
- Create a Forum account.
- The Forum account MUST start with a capital letter. Danny = ok | danny = not ok | dANNY = not okay | DANNY = ok | DaNnY = ok
- Members need to log into the Forum at least twice (Edit by STrRedWolf: Say "Hello!" in General Discussion introduction thread, and fuzzle McDuffies in Off Topic) in order to get into SiteAdmin PLUS...
- ...When members log into the Forum they HAVE TO log in with the correct capitalization of their name.
What we need from you: Edit: No, we don't need this information any more. /edit
We need to determine where and how this problem is occurring. Please post:
- When you registered, and
- If you have ever been able to log into SiteAdmin, and
- If you were unable to log into SiteAdmin, did *something* and were then able to get into SiteAdmin.
Edit by STrRedWolf: A clarification here. You need to post twice, not once. The forum software is a bit of a stickler to boot. So, say "Hello!" over in General Discussion introduction thread, and fuzzle McDuffies in Off Topic.
Update (7th July): Okay, this is where we are at at the moment.Anybody who registers an account on the forum after May 6th 2009 is currently unable to log into SiteAdmin. There is nothing users can do about this, it is a server-side error affecting all users. Likewise, if you have an existing forum account and change your password after the 6th of May then you will also be unable to log into SiteAdmin. Existing users who registered before this day and have not changed their forum password are able to log into SiteAdmin without any issues.
What can you do? In the meantime, new members have three options:
First - don't use SiteAdmin. You can quite happily run your comic without using SiteAdmin. Just use FTP to upload comics to your account (the server will automatically run updates) and update the templates (also via FTP) to change the look of your comic. Instructions on how to do this can be found in the CGWiki.
Second - From the words of STrRedWolf: Use Quickadmin. This uses your comic's FTP login info, and not the forum login info. It's a quick and dirty hack, though! (and thus ends STrRedWolf's edit of a post).
Third - use the old SiteAdmin. Note that it is not supported and may behave in unexpected ways. Use only as a last resort. It can be reached here.
Update (10th July): The latest news is that SiteAdmin (or part of it) is being re-built. This means that people who currently are unable to log into SiteAdmin will probably not be able to log in just yet. However, when the new version goes live (after construction, testing and de-bugging) then everything should go back to working properly again. Please do not ask when this will happen or how long it will take as 1 - we don't know and 2 - the only person who does know is busy building the new version and does not have time to let us know.
For the time being: when? Soon. In the meantime? Apologies.
Update (5th August): There are several issues running at the moment that new people ought to be aware of.
First, SiteAdmin is not working and does not appear to be going to work anytime soon. Until such time as Kisai or STrRedWolf make a post saying "New SiteAdmin is running" or "SiteAdmin is fixed" then any person who created a Forum account after the 5th of May, 2009 or changes their forum password after the 5th of May will be unable to log into SiteAdmin. There is nothing that can be done about this (from the user end).
What this means is that without SiteAdmin, authors will be unable to trigger updates manually. The good news is that the server will try and update the comics once every 24 hours, but will result in a bit of frustration for authors due to the delay. Second, this also means that authors will not be able to upload Pogs or Banners since they go through SiteAdmin.
The other issue that is running at the moment is that new Pogs and Banners are not getting approved due to a loss of the Pog and Banner approval committee. This went unnoticed several months ago since there were no new pogs and banners being uploaded as new members couldn't get into SiteAdmin.
Both issues are currently being worked on, but no estimate is available for when they will be resolved. Any queries about these two issues ought to be done in this thread. Any other queries regarding running of a comic account ought to have a new thread started for them.
Any questions specific to SiteAdmin can be made in this thread. If you have any other questions about CG or running your account, feel free to create a new thread in the Help Centre.
Update: (December 15th) Mixed news. First up, SiteAdmin still has not been fixed. We do however have some workarounds.
- Changing the look of your comic account is still done by editing the templates.
- To upload data (comics and templates), use FTP.
- Manual updates can be triggered via QuickAdmin (more below).
- Pogs and Banners are still off-line.
Login in to QuickAdmin: Use your FTP details. So if your comic was awesomecomic.comicgenesis.com then your login name would be "awesomecomic" and your password would be your FTP password. Don't use your forum details as it won't work.
However - please do not trigger manual updates if you do not need them! The server will automatically try and update your comic once every 24 hours, 365 days a year. It is not needed for you to trigger a manual update after every new comic is uploaded.
Also - if your comic does not update at the expected normal time (say, your comic normally updates at noon and by two it still has not updated) then do not trigger a manual update. Normally when your comic does not update on time it is because the server is under heavy load and updates are taking longer or something has gone wrong and the server is not updating at all. In either case, if you trigger a manual update you'll be pulling your comic out of the queue and putting it at the end - meaning that it will take longer for your comic to update.
Last bit of news: It looks like SiteAdmin will not be repairable due to changes in the forum software. However, Kisai and STrRedWolf are looking at changing the way the backend of CG works which will separate the forums / CGWiki and comics. This means that you won't have a single login but should sidestep these constant breakages. Any SiteAdmin related questions, feel free to ask in this thread. Any non-SiteAdmin questions, feel free to start a new thread.
Final Update: If you joined the CG forums after the 6th of May 2009[/b then you will not be able to log in to SiteAdmin. The good news is that you do not need SiteAdmin to run your comic account. Go back up and read this post to get more information on how to run your comic. Any specific questions that are not answered here, feel free to ask.