My comic hasn't been validated...

The T · Post by **The T** » Thu Mar 21, 2002 12:54 pm

I have waited a long time and signed up twice, and I have still not gotten any word back from KeenSpace about my comic. The first time I signed up was more than a month ago. Should it take this long? Should I sign up for a third time?

Nick Sacco · Post by **Nick Sacco** » Thu Mar 21, 2002 1:30 pm

On 2002-03-21 12:54, The T wrote:
I have waited a long time and signed up twice, and I have still not gotten any word back from KeenSpace about my comic. The first time I signed up was more than a month ago. Should it take this long? Should I sign up for a third time?

For starters, you must realize there is a "6-8 weeks" waiting period..

Check http://username.keenspace.com (where username is obviously the name you registered as). If it exsits, go here: http://www.keenspace.com/newpassword.html

The T · Post by **The T** » Thu Mar 21, 2002 1:33 pm

U_U It's there. How come I never got an e-mail or anything?

Shoe · Post by **Shoe** » Thu Mar 21, 2002 1:50 pm

Did you change e-mails at all?

Post by **Kisai** » Thu Mar 21, 2002 1:58 pm

There are three possible reasons for not getting an e-mail

1. Didn't wait long enough (confirm by trying to visit your site)
2. Didn't recieve confirm e-mail (confirm by visiting site and it existing.)
3. e-mail bounced, or you forgot to enter it(yes there are dozens of accounts with no e-mail address.)

Note, that regardless of you recieving the e-mail, the password is still valid. So if you don't recieve it by the time your site has been created, goto http://siteadmin.keenspace.com/newpassword.html and try again.

The T · Post by **The T** » Fri Mar 22, 2002 6:53 am

Shoe: No, I didn't.
Kisal:
1. I've definetly waited long enough.
2. I didn't get any confirm e-mail, but the site is there.
3. I'm positive I entered it. "bounced"?

I clicked the link, entered the account name... and I haven't gotten an e-mail yet.

Post by **Kisai** » Fri Mar 22, 2002 12:35 pm

But I can't read your mind. I need to know what username you picked to see what's going on.

Shoe · Post by **Shoe** » Fri Mar 22, 2002 2:42 pm

I know it was a dumb question, but you'd be surprised. Some people expect keenspace to know when they changed e-mails.

Post by **Kisai** » Sat Mar 23, 2002 5:17 pm

You don't want to know how many accounts are missing e-mail entries, so the account could very well exist.

There are also situations where the user has entered an invalid username in the sign-up form and caused a dominio effect on the sign-up data.

For example.

You can NOT have a . / & " or ' anywhere in the userdata, especially in the username field. The username field also can not take accented characters or numbers as the first character (some accounts have been created with numbers, but they are zombie accounts, htpasswd can't can't do anything so account maintenance isn't possible.)

The username field can ONLY contain abcdefghijklmnopqrstuvwxyz0123456789
any other characters (including capital letters) are not allowed.

The domain field has the exact same rules as the username field.

The author name field can never have / or by design, and it's also a very bad idea to use " ' & % $ # > < = since these characters have either a special meaning in html or shell scripts.

Nick Sacco · Post by **Nick Sacco** » Sat Mar 23, 2002 7:55 pm

Can't use caps? I could've sworn I signed up as "DUKTAP".. and that's how I log into everything, too..

Post by **Kisai** » Sun Mar 24, 2002 3:13 pm

The sign-up pages have been changed to not allow capitals.

The reason being is that if someone registers

yomama.keenspace.com and someone else registers YOmama.keenspace.com, they eat each other. What has happened in the past is someone signed up with a capital letter, and someone signed up with a lowercase letter, resulting in only one web account, despite two unix accounts created.

The problem is that the web server will always round DUKTAP.keenspace.com to the DUKTAP account, even if it's entered as duktap, DUkTap or dukTAP .keenspace.com .

If the webserver was made to be caps sensitive, then you would have people unable to reach duktap.keenspace.com and have to enter DUKTAP.keenspace.com

This is why the signup form has been changed to force lowercase.